I recently bought a car from Sewards at Bailey’s Bridge Christchurch and the sales team were very good my only small criticism was with the after-sales service.
Compared with some other franchise dealers I went to Sewards had a more professional approach. The salesman offered me a sum for the car I wanted to trade-in but naturally I wanted more.
Where Sewards were better was in the way they took my details and rung me latter in the day to offer me a better trade-in price. Another local dealership didn’t even take my details even though I turned up to look at the car I wanted on two separate occasions.
We arranged a time and date for me to collect my new car, which Sewards stuck to. They then ran through everything I should now about my new vehicle and the warranty details. Finally they presented me with a bouquet of flowers, which I felt made a lovely final touch to the proceedings.
I am sad to say the let down came with a missing key. The salesman said it would be there when I collected my car and it wasn’t. I was advised it would available for collection in a week’s time. It wasn’t, so he told me I would have to organise it but they would pay for it.
Well, after spending £7000, I shouldn’t have to do this. So after several exchanges of phone calls they eventually organised the new key.
I would still buy a car from that dealership again but because of their initial attitude to my missing key I only give them 7/10 authored by Fiona55@aol.com
Address:
20 Bailey Drive, Barrack Road, Christchurch
Posted by mammjtommo 